Design Currency - UX Workshop with Stephen Fisher

Design Currency - Stephen Fisher – User Experience Workshop

Here are some of my notes and my thinking in italics...

• What is UX design? Make it make sense and work well for the site user.
• Goals? User is there to accomplish a task.
• Use personas; focus on behaviours not features.
• Don’t build a persona unless you’ve talked/done research.
• User research: if the first 3 people tell you something’s broken – fix it! It’s broken. Don’t have to keep going.
• Book recommendation: Don’t Make Me Think by Steve Krug.
• Sites need to make sense – what’s obvious to you isn’t obvious to someone who’s new to the site.
• Sometimes we can refresh versus redesign.
• Customized 404 page is important – most visited page on your website.
• Steve’s flexible, iterative UX process...
• Define (site type, team, understand client/industry, define project objectives, current state, gather ideas from stakeholders). Loved this: put up a content plan (who is responsible for what content/when). (Like this addition from @mary13: Content = facts + presentation of facts. I find this equation helps take the pressure off the SMEs.)
• Research (define user groups, personas, keep visual representation in front of you).
• Visioning (flesh things out, what wanted might not be right solution, trends, prioritization)
• Revisions
• Wireframe and design (taskflows, everything is explained, prototyping – even paper to move around, will always include home landing page, generic/standard page with every possible element displayed, navigation with blog/newslisting, and archive).
• Then come back in for QA; build, users test, QA with internal/external client... never ends.
• Tips: Style guide documentation? Can use wiki.
• Tips: Engage client whole time; in drafts – show links in blue. (I’ve already used this in a prototype I was working on!)
• Workshop Q&A: resources – Palantir sharing resources